My father still is a lawyer, and my mom was a teacher and then later a career counselor.
One of the problems with computers, particularly for the older people, is they were befuddled by them, and the computers have gotten better. They have gotten easier to use. They have gotten less expensive. The software interfaces have made things a lot more accessible.
Most of the people who had PCs did not have modems and could not use those PCs as communicating devices. They really were using them for spreadsheets or word processing or storing recipes or playing games or what have you.
I think it took us nine years to get one million subscribers to AOL, and then in the next nine years we went from one million to 35 million.
I think the support of the other team at AOL and everybody's really shared passion and belief about this and - saying that some day everybody was going to be on line.
I was not an outstanding student. I did a reasonable amount of work. I got generally good - pretty good grades, but I was not that passionate about getting straight A's.
If you're doing something new you've got to have a vision. You've got to have a perspective. You've got to have some north star you're aiming for, and you just believe somehow you'll get there, which kind of gets to the passion point.
It's stunning to me what kind of an impact even one person can have if they have the right passion, perspective and are able to align the interest of a great team.
My father and his brothers were all lawyers, so I think that the expectation was probably for me to grow up to be an attorney, but it never really fascinated me that much. I was more interested in building things.
Nobody should have to be a systems integrator to make a convergence network work in their home.
I enjoyed high school and college, and I think I learned a lot, but that was not really my focus. My focus was on trying to figure out what businesses to start.
One of the biggest challenges we had in the first decade was not that many people had personal computers. There weren't that many people to sell to, and it was hard to identify them.
I do think that a general liberal arts education is very important, particularly in an uncertain changing world.
So my degree was in political science, which I think was - the closest I could come to marketing is politics.
So we believed that strategic alliances and partnerships were critical, and we did that for five years.