W. Edwards Deming quotes

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Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
Action
Behavior
Theory
Any manager can do well in an expanding market.
W. Edwards Deming
Manager
All anyone asks for is a chance to work with pride.
W. Edwards Deming
Work
Chance
Pride
The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
Quality
Relationships
Result
If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming
Nothing
Question
Right
Innovation comes from the producer - not from the customer.
W. Edwards Deming
Customer
Innovation
Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
Management
Objectives
It is not necessary to change. Survival is not mandatory.
W. Edwards Deming
Change
Survival
Lack of knowledge... that is the problem.
W. Edwards Deming
Knowledge
Learning is not compulsory... neither is survival.
W. Edwards Deming
Survival
Learning
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
Business
Friends
Profit
Project
Service
The emphasis should be on why we do a job.
W. Edwards Deming
Job
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
Work
American
Day
Nothing
We are here to make another world.
W. Edwards Deming
World
When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
Mistakes