Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Being convinced one knows the whole story is the surest way to fail.

Change should be a friend. It should happen by plan, not by accident.

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Quality has to be caused, not controlled.

Selecting the right person for the right job is the largest part of coaching.

You have to lead people gently toward what they already know is right.

Very few of the great leaders ever get through their careers without failing, sometimes dramatically.

The great discoveries are usually obvious.

The audience only pays attention as long as you know where you are going.

Successful people breed success.

Slowness to change usually means fear of the new.