Phil Crosby quotes

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Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Phil Crosby
Quality
Environment
Result
Being convinced one knows the whole story is the surest way to fail.
Phil Crosby
Being
Change should be a friend. It should happen by plan, not by accident.
Phil Crosby
Change
Friend
Accident
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Phil Crosby
Change
Planning
Today
Tomorrow
Will
World
Making a wrong decision is understandable. Refusing to search continually for learning is not.
Phil Crosby
Decision
Learning
Wrong
Quality has to be caused, not controlled.
Phil Crosby
Quality
Selecting the right person for the right job is the largest part of coaching.
Phil Crosby
Coaching
Job
Right
You have to lead people gently toward what they already know is right.
Phil Crosby
People
Right
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Phil Crosby
Careers
Leaders
The great discoveries are usually obvious.
Phil Crosby
Obvious
The audience only pays attention as long as you know where you are going.
Phil Crosby
Attention
Successful people breed success.
Phil Crosby
Success
People
Successful
Slowness to change usually means fear of the new.
Phil Crosby
Change
Fear