We've got a low turnover management group and executive group who've grown up in the business.

You need to decide what problems, what opportunities, what projects you're going to work on.

Work hard, use your common sense and don't be afraid to trust your instincts.

There were around 1,000 stores when I was made president.

People who are employed in a way they don't like - my heart cries for them.

I think the ability to focus is a thread that runs through so-called successful people. And that's something that can be developed. It can be self-taught.

You can't work on 15 problems at the same time.