It's so important to experience what your customers are experiencing and listen to their suggestions.
I'm always crunching numbers, so my calculator watch is a must.
I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular.
I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers.
I actually thrive on all the challenges, and I don't feel like ADD has impaired my ability.
Certainly, we are hurt by the high fuel prices because it raises our cost.
Be it $15 million here and $11 million there, it takes hundreds of millions to be successful in this business.
And, of course, customers really need to feel safe and are seeking reassurance when they fly.
Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.
And you've got to remember that I'm also the father of nine children.
This is not a business where you can hand off and run by remote control.
Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be confiscated at a security checkpoint.
We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.
We don't want a third party who may or may not have our best interests in mind or our crew members' best interests in mind because they may be serving a union of one of our competitors. They are trying to equalize us and take away our competitive advantage.
Value will always be on top of everyone's lists now, right along with safety.