Public servants are paid to serve the American people. Do it well.
Reduce the layers of management. They put distance between the top of an organization and the customers.
Reduce the number of lawyers. They are like beavers - they get in the middle of the stream and dam it up.
Secretary Powell and I agree on every single issue that has ever been before this administration except for those instances where Colin's still learning.
Amidst all the clutter, beyond all the obstacles, aside from all the static, are the goals set. Put your head down, do the best job possible, let the flak pass, and work towards those goals.
Your performance depends on your people. Select the best, train them and back them. When errors occur, give sharper guidance. If errors persist or if the fit feels wrong, help them move on. The country cannot afford amateur hour in the White House.